kell88's Privacy Policy
Your personal information is completely safe with us. This document clearly explains how kell88 collects, uses, and protects your data.
Purpose of This Policy
kell88 operates as a safe and transparent online entertainment platform for users in Bangladesh. Ensuring the protection of your personal information is one of our highest priorities. This privacy policy explains what types of information kell88 collects, why it is collected, how it is used, and what your rights are.
By using the kell88 website or services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact the support team.
1 What Information We Collect
kell88 collects various types of information to operate its platform. Details are described below:
A. Personally Identifiable Information
Information you provide yourself when registering an account:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for age verification)
- Current address and district
B. Financial Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, or Rocket mobile account number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
C. Technical and Usage Information
Information automatically collected from your device and browsing:
- IP address and device type
- Browser version and operating system
- Time spent on the site and pages visited
- Data collected through cookies and similar tracking technologies
- Login time, session duration, and activity logs
D. Gaming Behavior Information
For the purpose of responsible gaming and improving service quality:
- Game play history and bet amounts
- Win and loss records
- Self-set limits and responsible gaming settings
- Bonus usage history
2 How Collected Information Is Used
kell88 uses your information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
Account Management and Verification
Personal information is used to create, manage, and secure your account. This includes age verification (21+) and identity confirmation.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Providing Customer Support
Your information is used to resolve your issues quickly and to provide effective service through 24/7 live chat support.
Ensuring Responsible Gaming
Data is analyzed to detect unusual gaming behavior, enforce self-set limits, and prevent problem gambling.
Fraud and Security Protection
Technical information and transaction data are monitored to prevent account hacking, fraud, and money laundering.
Service Improvement and Analysis
Anonymous analytics data is used to improve the platform experience, introduce new games or features, and resolve technical issues.
3 Cookies and Tracking Technologies
The kell88 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types and Purposes of Cookies
- Essential Cookies: Required for the site to function properly, such as maintaining login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytical Cookies: Collect anonymous data to monitor and improve site usage.
- Security Cookies: Used to prevent fraud and unauthorized access.
4 Sharing Information with Third Parties
kell88 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
Service Provider Partners
Minimum necessary information is shared with payment processors (such as bKash, Nagad, Rocket), IT service providers, cybersecurity firms, and game software providers to deliver services. These partners operate under strict confidentiality agreements and may not share information with any other party.
Legal Obligations
Where disclosure is required by court order, regulatory authority directive, or applicable law, kell88 will comply with its legal obligations. Where possible, an attempt will be made to notify you in advance in such cases.
Fraud and Money Laundering Prevention
If serious fraud or money laundering is suspected on an account, necessary information may be shared with the relevant authorities. This is essential for the protection of all users.
Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified by email before any such change.
5 How Your Information Is Kept Secure
kell88 has implemented the highest technical and administrative measures to ensure the security of your information.
Encryption Technology
All data transmission is protected by SSL/TLS encryption. Financial information is stored with additional layers of encryption.
Two-Factor Authentication
Two-Factor Authentication is available to prevent unauthorized access to your account.
Secure Data Centers
All data is stored on secure servers meeting international standards, where regular security audits are conducted.
Restricted Access
Only authorized personnel can access necessary information. All data access is logged and monitored.
6 Data Retention Period
kell88 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
Account and Identity Information
Retained while the account is active and for at least five years after it is closed. This period may be extended due to legal and regulatory requirements.
Financial Transaction Records
All transaction records are retained for a minimum of five years for financial audits and legal compliance.
Technical Logs and Session Data
Security logs and session data are generally retained for three to twelve months, after which they are automatically deleted.
Information After Account Closure
Even if an account is voluntarily closed, some information is retained for a specified period due to legal obligations. Once the applicable period has passed, the information is permanently deleted.
7 Your Rights
kell88 respects your rights over your personal information. You may exercise the following rights at any time:
Right to Access
You can find out what information kell88 holds about you and how it is being used. Send this request by email.
Right to Rectification
You can contact the support team to correct any inaccurate or incomplete information.
Right to Erasure
After closing your account, you may request deletion of your information, subject to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You have the right to request the information you have provided in a commonly used format.
Right to Object
You have the full right to object to marketing communications or data analysis.
8 Protection of Minors
Strict Prohibition for Those Under 21
kell88 is operated exclusively for adults aged 21 and above. We do not intentionally collect any personal information from minors. Age verification is mandatory at the time of account registration.
If we learn that any person created an account while under the age of 21, that account will be immediately suspended and the associated information will be deleted.
9 Changes to the Privacy Policy
Updates and Notifications
kell88 may update this privacy policy from time to time. For significant changes, advance notice will be sent to the registered email address. Continued use of the site after changes are made will be considered acceptance of the new policy.
The most current policy will always be published on this page. You can check the "Last Updated" date at the top of the page to see when the policy was last changed.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your matters sincerely.
kell88 Privacy Support
Send any information-related requests or complaints through the following:
24/7 live chat support is also available. We generally respond within 30 business days.
Learn more: Terms and Conditions · Responsible Gaming · FAQ